Return and Refund Policy
REGULARLY STOCKED ITEMS: All shipping costs associated with returned merchandise will be the customer’s responsibility unless otherwise verified with a store manager. Product must be returned in same brand new, ready to sell condition. Returned products will be credited minus a 25% restocking fee. Returns must have prior authorization and return request for online orders must be made within 7 days. Please contact your sales associate or contact Markets West HERE. Local orders must be returned within 7 days. Online order returns must be authorized and shipped within 7 days. Products must be in original carton & unopened for refund. If damage is evident and if we accept it back, credit will be determined by market value.
Any item(s) being returned must be in its new/original condition as received in original packaging unless returning a damaged item. Merchandise reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
DAMAGED ITEMS: We do everything we can to avoid damaged shipments and we insure all of our shipments. Nevertheless, damage sometimes happens and we want to be able to respond quickly and efficiently to solve the issue and get you a replacement if necessary so we need your cooperation. Always inspect all deliveries and shipments upon delivery and BEFORE signing for the shipment. If there is any apparent damage, even apparent damage to the cartons, you must note that on the Driver’s paperwork or Bill of Lading (BOL) in order to properly process damage claims so we can expedite a replacement. In other words, NOTE THE APPARENT DAMAGE ON THE PAPERWORK AND RECEIVE THE SHIPMENT. REFUSING THE SHIPMENT WILL INCUR ADDITIONAL SHIPPING COSTS AND LEAD TO US HAVING TO ASSESS FURTHER CHARGES. Any shipments that are signed off on as delivered without a problem may lead to problems with replacement or additional charges. Additionally, please take photos of the damage and email those photos to your sales contact.
Note: All returns, including damaged items require return authorization. Please contact us before shipping anything. Returns received without authorization will not be refunded or credited.
SPECIAL ORDERS - NO RETURNS ALLOWED
Special order includes: all custom styles and sizes, all made to order items, all systems furniture (cubicle furniture), and all furniture that is not normal stock for Markets West. These items are not returnable unless they are defective in which case we will facilitate a replacement, repair or refund if the manufacturer cannot repair or replace. Please contact us if you have probem with these items and we will make every reasonable effort to find a solution.
Please ask your sales person if your order falls into these categories. Special order items are also noted as such in the product description.
To return an item, contact us through your online account, your sales rep or our Contact form HERE. or by phone at 602-275-2226, Monday-Friday, 9am-5pm Arizona Time . Items returned without authorization will not be refunded.
Include the following information:
*The following may not be returned for a refund: Furniture once installed or assembled, items that have been used, items not in their original packaging, and special order or made-to-order products.
Refunds will be made in the original form of payment. Deductions may be made for restocking fees and/or shipping charges if applicable.