Markets West Office Furniture

(602) 275-2226

4007 E. Washington St., Phoenix, AZ 85034

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Your Source for High Quality New & Used Office Furniture!

Shipping Delivery and Setup

Our goal is to get your furniture to you in a safe and timely manner and to quickly resolve any shipping issues with the least amount of hassle on your end. There are many variables in shipping furniture and we will work with you to decide the best way to ship your order to you based on size, weight and delivery restrictions. Small packages will typically ship via UPS or FedEx Ground. Larger items will ship via truck and usually include tailgate/curbside delivery. Below are some of the methods we typically have available to you.

Note: For those items that we know shipping costs for upfront, your shipping will be calculated during checkout. If we need to get a shipping quote your cart will only list "Shipping to be Determined" as a shipping option. Go ahead and submit your shopping cart and we will get back to you with a delivered total for you to approve before we charge your credit card.


Delivery methods & Time-frames

There are various ways to get your product to you. Please contact us with any questions about your options and the associated costs and timeframes. We are here to help.


SHIPPING & DELIVERY METHODS

Local Delivery/Assembly/Setup – We are able to offer Local Delivery, Assembly and Setup in the Phoenix Metro area as well as other parts of Arizona. We are also able to offer the same in The Los Angeles area. We are also able to offer this service for Office Star Products in the area of New York City, Long Island and New Jersey. Please contact us for delivery area and associated costs.

Small Package Delivery – Depending on the size, shipments where any single package is generally less than 100 pounds and not oversized will deliver by UPS, FedEx or DHL. These carriers bring the items right into your office or home and if for some reason you are not available, in most cases they will leave the product without a signature. If not, they will either automatically redeliver or leave specific instructions on how to arrange re-delivery. Shipping times can very between a day to about a week depending on where you are and where the product is coming from. Please contact your sales rep for an estimate on your particular order.

Truck Delivery -Dock to Dock Delivery - Items that are too large or heavy for the small package carriers may be delivered by a carrier equipped to handle larger packages such as ABF, R&L Carriers, etc. This method of shipment is utilized only for bulky items or commercial customers with a loading dock or forklift.

Truck Delivery - Curbside  Delivery – In this case the driver lowers the pallet with your carton(s) to the curb or parking area outside your building and you are responsible for taking it from there. Keep in mind that many casegoods (desks, etc.) come in large boxes that are quite heavy (as much as 200 lbs. each) so, unless you are able to handle this we recommend Inside 1st Floor Delivery.

Truck Delivery – Inside 1st Floor Delivery – In this case, the driver brings all cartons inside your building/home just inside the nearest doorway and takes the pallet(s) away. The driver is not required to take your delivery any further such as to a different floor or down a hallway. Some drivers will accommodate more than the basic delivery, especially if you tip them, but we cannot guarantee that and you should not expect it. Markets West is not responsible for anything but the stated delivery just inside the 1st floor of the building.


White Glove Premium Delivery – If you require special handling (simple assembly, stairs, etc.) we can arrange for delivery via a national furniture delivery service. The delivery service will call before the delivery to arrange a day and approximate time of delivery. Two people will deliver the product to your room of choice, set it in place and remove all packaging materials. It is also possible to have your furniture assembled. A signature will be required. This service usually requires a few additional days and can increase the cost significantly.

SHIPPING & DELIVERY TIMES

We work very hard with our suppliers and warehouses to minimize lead times at all levels. Delivery time varies but your sales rep can give you a good estimate.

Delivery time consists of 3 things:

1.      Order processing time (internally and with manufacturer if necessary). Usually 1-2 days

2.      Order preparation including any fabrication if needed (for example chairs with a specific fabric or set of options that need to be fabricated before they can be shipped.).

3.      Actual shipping and delivery time.

For items shipping by truck or small package carriers, we allow up to 1 week for transit time. Special services such as Notify Before Delivery and White Glove shipments often require more time. Your sales rep should give you a good estimate based on your needs. Should you have an immediate need for an item, please call one of our sales specialists at 602-275-2226. We will be glad to help you select products that can ship on a priority basis.


Assembly

Items requiring assembly are typically noted as RTA (Ready to Assemble) or KD (Knocked Down). RTA furniture costs much less than you would expect to pay because you do the final assembly, and shipping charges are lower due to the smaller/flat packages. Assembly is simplified with the use of cam locks and usually requires only a screwdriver to complete.

A mentioned above, we are able to offer Local Delivery, Assembly and Setup in the Phoenix Metro area as well as other parts of Arizona as well as in The Los Angeles area. We are also able to offer this service for Office Star Products in the area of New York City, Long Island and New Jersey. Please contact us for delivery area and associated costs.

If assembly becomes an issue for you on any product, simply contact us at 602-275-2226 or Contact Us and we will do our best to direct you to a local service for assistance.


Returns and Damage

At Markets West Office Furniture, we stand behind every product we sell. If for any reason you need to return your order, contact our customer care department within one week of receipt at 602-275-2226 or Contact Us to review your options. All returned products must be in new condition and in the original packaging. Unfortunately, custom, special order and made to order items are not returnable unless they are defective. If you have any issue with one or more of these items please Contact Us to review your options. We cannot accept returns without required authorization. Unauthorized returns will be non-refundable. Depending on circumstances, outbound and return freight charges, as well as a restocking charge, may apply. See our Return and Refund Policy.

 

 

Damaged items: We do everything we can to avoid damaged shipments and we insure all of our shipments. Nevertheless, damage sometimes happens and we want to be able to respond quickly and efficiently to solve the issue and get you a replacement if necessary so we need your cooperation. In the event damage is apparent at delivery, it is imperative you contact customer service at 602-275-2226 or Contact Us immediately. We are experts at resolving damage situations provided we are notified on a timely basis. Proper notation of damage ( "carton crushed”,” box torn”, etc. will suffice) on the delivery receipt will ensure our ability to fully refund or replace your purchase. Carrier regulations require notification within 15 days of receipt of the merchandise.

 

 

Always inspect all deliveries and shipments upon delivery and BEFORE signing for the shipment. If there is any apparent damage, even apparent damage to the cartons, you must note that on the Driver’s paperwork or Bill of Lading (BOL) in order to properly process damage claims so we can expedite a replacement. In other words, note the apparent damage on the paperwork AND RECEIVE THE SHIPMENT. REFUSING THE SHIPMENT WILL INCUR ADDITIONAL SHIPPING COSTS AND LEAD TO US HAVING TO ASSESS FURTHER CHARGES. Any shipments that are signed off on as delivered without a problem may lead to problems with replacement or additional charges. Additionally, please take photos of the damage and email those photos to your sales contact.

 

Note: All returns, including damaged items require return authorization. Please contact us before shipping anything. Returns received without authorization will not be refunded or credited.


Order Cancellations and Changes

If you find the need to cancel an order or change an item, color, size, ship to address, etc. please call us as soon as possible at 602-275-2226 or Contact Us. We will be glad to accommodate your request providing the order has not shipped. See Returns and Damage in the event the product has shipped and changes cannot be made.